Problem Solving and Decision Making
Where: DLM Classroom
When: June 1, 2018 08:00 hrs.
This is a 4 hour (cleet accredited) course and will be open to Detention Officers and Deputies.
Understand the fundamentals of problem solving, develop critical thinking skills, and learn how to utilize problems solving techniques and critical thinking.
After completing this course, students will understand the following concepts:
Define the basic problem-solving approaches to effectively identify, manage, and solve problems.
Identify problem-solving techniques by identifying the necessary skills of a problem solver and knowing about different forms of communication.
Learn the difference between a dynamic event vs a static event.
Work through the problem-solving process of identifying the problem, generating and implementing a solution, and confirming the elimination of the problem.
Use different critical thinking and information analysis skills such as reasoning, logic, quantitative analysis, and qualitative analysis.
Create and manage problem-solving teams by knowing how to conduct effective meetings and motivate team members.